• Approved Technicians

    Our staff are manufacturer approved and trained technicians

  • Unlimited Free Repairs

    Unlimited repair service on claims made during your valid warranty period

  • Two-years Free Warranty

    Activate your warranty to protect your appliance for a minimum of two-years

  • UK Based Support Team

    All of our contact centre support teams are based in the UK

  • Extended Warranty Protection

    Purchase a discounted warranty extension when registering your appliance

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Frequently Asked Questions

Visit our FAQ page where you can find answers to common questions about registering your appliance, warranty information, descaling procedures, fault finding, and more.

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Do you live in a "Hard Water" area?

Living in a hard water area can cause significant issues with your water appliance functioning to it's maximum capacity and it's important that you de-scale your water appliance frequently to avoid a build up of limescale over time.​

Our in-house developed WSD De-scaling kit helps to break down bacteria particles and chemicals found in hard water areas to allow a cleaner, safer and more efficient output from your hot water appliance.

​We recommend purchasing de-scaler if you live in hard or very hard water areas found on this map of the UK.

See our de-scaling kit

How do I de-scale my appliance?

Here you can watch or download our instructions manual for using our de-scaling kits on your hot water tank.

Download Instructions (PDF)

Instant Hot Water Boiler Installation